Fix Internet Issues When Using FortiClient VPN

04 Oct 2025

Understanding Internet Connectivity Issues with VPN Clients

When using a VPN client to secure your internet connection, you may encounter issues where your internet access is interrupted. This can be frustrating, especially when you rely on your connection for work or personal tasks. In this article, we'll explore common reasons why this occurs and how to resolve the issues effectively.

Common Causes of Internet Connectivity Problems

VPNs work by routing your internet traffic through a secure server, which can sometimes lead to slow or disrupted service. Here are some of the primary reasons why you might lose internet access:
  • Configuration Errors: Incorrect settings in your VPN can lead to connectivity issues.
  • Firewall and Antivirus Interference: Security software on your device may block VPN traffic.
  • Network Restrictions: Network administrators might restrict VPN usage on certain networks.

Troubleshooting Steps

If you find that your internet is not working while connected to your VPN, here are some steps you can take to troubleshoot the issue:
  1. Check Your VPN Settings: Ensure that your VPN is configured correctly. Sometimes, simply re-entering your login credentials can resolve the issue.
  2. Disable IPv6: Some networks may have issues with IPv6. Disable it in your device's network settings to see if it resolves the problem.
  3. Restart Your Devices: A simple restart of both your router and device can help refresh connections and resolve temporary glitches.

Advanced Settings

If the basic troubleshooting steps do not resolve your issue, consider checking your advanced VPN settings. Here are some additional configurations that can help:
  • DNS Settings: Change your DNS to a public DNS like Google (8.8.8.8) or OpenDNS.
  • Protocol Selection: If you're using a specific VPN protocol, try switching to another, such as OpenVPN or L2TP.
  • VPN Split Tunneling: This allows you to select which applications use the VPN and which access the internet directly, potentially improving speed.

Pro Tips for Maintaining a Stable VPN Connection

To ensure a stable VPN connection, consider these tips:
  • Keep your VPN software updated to benefit from the latest bug fixes and performance improvements.
  • Use a wired connection if possible, as Wi-Fi can be less stable.
  • Choose a VPN server that is geographically closer to you for better speed.

Conclusion

Internet issues while connected to a VPN can be frustrating, but with these troubleshooting steps and tips, you should be able to diagnose and fix the problems. If issues persist, consider reaching out to your VPN provider's support for further assistance.
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