A recent survey conducted by Android Authority reveals that most people prefer hands-on troubleshooting over using remote support apps.
Survey Insights
The survey shows that two-thirds of respondents often act as troubleshooters for friends and family. However, only 10% use remote support apps like TeamViewer immediately, while 12% see them as a last resort. Additionally, 36% of respondents claim they have convinced relatives that they cannot fix phones.
Setup Challenges
- Remote support apps require prior setup, seen as a barrier by users.
- Concerns about scammers gaining access deter many from using these apps.
- One respondent suggests an open-source alternative better than TeamViewer.
Despite these challenges, remote support apps can simplify troubleshooting for tech enthusiasts.
User Preferences
Preference for personal assistance indicates potential gaps in remote support tools. Streamlining setup and addressing security concerns could increase adoption.
