Google Photos users are experiencing a significant issue where images uploaded via the web are not syncing to the mobile app. This problem, which began on 2026-02-12, has affected numerous users, although it is not universal.
Sync Disruption Details
While photos uploaded from the mobile app continue to back up to the cloud seamlessly, the reverse process is encountering difficulties. Users have reported that images uploaded through the web interface are not appearing on their mobile devices, leading to potential disruptions in accessing their complete photo libraries.
Company Response and User Impact
Google has yet to issue an official statement regarding the sync issue. However, a diamond-level Google product expert has confirmed that the Photos team is aware of the problem. As of now, there is no estimated timeline for a resolution. The issue has not been replicated by all users, suggesting it may be affecting specific configurations or accounts.
