Spotify users are experiencing crashes and app freezing on Google Pixel and Samsung Galaxy devices when connected to Wi-Fi. Both Pixel and Galaxy phones have shown similar issues, with users reporting that switching to mobile data temporarily restores app functionality. This has led to widespread frustration among users relying on these smartphones for streaming.
Devices Affected
Specifically, Google's Pixel 8 and Pixel 9, along with Samsung's Galaxy S25 Ultra and Tab S10 Ultra, are among the devices reportedly impacted. On these models, Spotify becomes unresponsive when connected to a Wi-Fi network.
- Google Pixel 8
- Google Pixel 9
- Galaxy S25 Ultra
- Galaxy Tab S10 Ultra
Company's Response and Analysis
Spotify has acknowledged the issue and is actively investigating a solution. Users have attempted solutions like app reinstallation and cache clearing, but these have not reliably resolved the problem. Historically, Spotify has faced similar technical hiccups with previous Pixel models and during software updates.
Challenges and Considerations
This development places added pressure on Spotify to deliver a timely fix, especially given the app's reliance on stable connectivity for service continuity. Stream interruptions pose a potential headwind for user satisfaction and retention, particularly among premium subscribers.
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