Meta is rolling out new scam warning systems for WhatsApp and Messenger to protect older users from online scams. This initiative is part of Cybersecurity Awareness Month, aiming to reduce scams targeting this vulnerable demographic.
WhatsApp and Messenger Updates
In WhatsApp, warnings will appear if users attempt to share their screen with unknown contacts during video calls. Meta states that scammers often exploit screen sharing to obtain sensitive information such as bank details or verification codes. New context is provided to help users identify and avoid scams.
For Messenger, more advanced scam detection is being tested. Users will be warned if new contacts send potentially scammy messages, and can opt to send messages for AI review. If a scam is detected, users receive information on common scams and actions to take, such as blocking or reporting suspicious accounts.
Collaborations and Tools
Meta is working with creators to raise awareness and has joined the NEFCC, a coalition to combat fraud against older adults. This partnership includes entities like AARP, Amazon, and Microsoft.
Meta recommends using its Security Checkup and Privacy Checkup tools, and adopting Passkeys to avoid insecure passwords. Additionally, it advises older adults to be wary of unsolicited messages or calls, to pause before acting on potentially fraudulent requests, and to use official customer service channels.
As part of the Tech Against Scams Coalition, Meta has collaborated with Match Group to disrupt Facebook Groups involved in selling dating accounts for scams.
