Spotify's mobile app users on iPhone and Android face continuous crashes, preventing access to music and podcasts.
Glitch Details
The problem, reported by users on both platforms, causes the app to crash immediately after opening. Down Detector, a platform for tracking technical issues, noted 413 reports per minute from the UK. The issue does not affect desktop browser usage of Spotify.
- Spotify mobile app crashing on iPhone and Android.
- Reports peaked at 413 per minute in the UK.
- Desktop browser usage remains unaffected.
Company Response
According to a Spotify moderator, initiating any podcast in the mobile app triggers the crash. This problem spans various podcasts and affects both iOS and Android operating systems. Suggested solutions like reinstalling the app or clearing the cache on Android have proven ineffective.
Spotify has acknowledged the issue, stating it is currently under investigation. Users are advised to use desktop web browsers until the mobile app is fixed.
