The Indian Department of Telecommunications (DoT) has mandated that all mobile phones sold within India, whether manufactured locally or imported, must have the Sanchar Saathi app pre-installed. This requirement applies to brand new devices as well as existing ones via software updates. The app aims to combat cyber fraud and enhance security.
Sanchar Saathi App Features
Launched in January 2025, the Sanchar Saathi app provides several key features. Users can report fraudulent communications and lost or stolen handsets. The app allows verification of a phone's IMEI number and checks for registered mobile connections. It also helps users view trusted contact details for banks and financial institutions.
The app has proven effective according to DoT, with over 37.28 lakh stolen or lost devices being blocked and 22.76 lakh devices traced and recovered via the Sanchar Saathi LIVE dashboard.
Privacy Concerns and Permissions
Despite its benefits, the mandatory pre-installation has sparked privacy worries. Some believe the app collects extensive data and could be used for surveillance. The official listings clarify that the app doesn't automatically capture personal data or share information with third parties, except as required by law enforcement.
To function, the app requires several permissions. On Android, it includes making and managing phone calls, sending SMS for registration, accessing call and SMS logs, and using the camera for IMEI barcode scanning. iPhone permissions include accessing photos and files and using the camera.
Implications for Manufacturers and Users
Manufacturers, or original equipment manufacturers (OEMs), are required to integrate Sanchar Saathi visibly during device setup and ensure its functionality can't be disabled or restricted. Some experts express concerns over making the app mandatory, suggesting users should have a choice in its installation.
Many existing mobile devices might miss out on the update, as several older models do not receive updates regularly. This could hinder the effective implementation and reach of the Sanchar Saathi app, according to critics familiar with the situation.
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