AIB reported an outage affecting its Android mobile app, disrupting logins and some online transactions for customers. The issue involves mobile and online login errors and failures in push notification delivery for app users. AIB stated it is actively working to resolve the interruption, assuring users that other transaction methods remain operational.
Service Disruption Details
Customers are experiencing difficulties accessing their accounts via the AIB mobile app on Android devices, with reports indicating login failures and an inability to process some online transactions. The bank issued an apology, acknowledging the inconvenience faced by its users.
- AIB reported the issue on 2026-01-02 affecting Android users globally.
- The outage impacts mobile app logins and transaction authentications.
- Users can still use cards for transactions on other platforms.
Bank's Response and Steps Forward
AIB released a statement on X, indicating their technical teams are urgently addressing the issue. While remediation efforts are ongoing, AIB has reassured customers that card transactions on alternative channels remain unaffected, and some online transactions can still be conducted.
The bank emphasized its commitment to resolving the scenario swiftly to restore full service operability. Further updates will be communicated as the bank progresses through its technical troubleshooting strategies.
