Spotify's Android app is experiencing freezing issues when connected to certain WiFi networks, primarily impacting Samsung Galaxy and Google Pixel devices. The issue, which began around two weeks ago, has been identified by Spotify, who confirms their technical team is looking into it. However, no estimated time of arrival for a fix has been provided.
Affected Devices and Workarounds
The freezing problem surfaces when using WiFi, while the app functions normally on mobile data. Besides Samsung and Pixel models, some other Android devices are also affected. Users have speculated that Chromecast-enabled devices on the same network might contribute to the glitch.
As temporary measures, Spotify users are opting to disable WiFi and switch to mobile data. Another solution includes downloading playlists and podcasts for offline listening to avoid connectivity issues.
Response and Investigation
Spotify has officially acknowledged the issue, affirming that their technical teams are investigating the problem. Currently, there is no projected timeline for a permanent solution. Users experiencing these issues are advised to follow the temporary workarounds until a resolution is found.
The platform's acknowledgment of the situation reaffirms its commitment to user experience, though the uncertainty of a fix has left some users seeking alternative streaming options in the short term.
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