The Microsoft 365 app on Android and iOS has been transformed into a Microsoft 365 Copilot app, leading to user dissatisfaction. The feature change redirects the app's default opening to a Copilot chat instead of recent documents.
Mobile User Experience
Previously known as the Office app, the updated version now requires users to navigate additional steps to reach documents. Many users have expressed frustration, resulting in a surge of one-star reviews on the Play Store. They report difficulty in accessing files quickly, as the app's focus has shifted to the Copilot chat interface.
New Features and Drawbacks
While the app introduces a Create menu leading to a gallery of AI-generated images, some users find this feature inconvenient for core productivity purposes. Feedback highlights a slower app experience and a less intuitive path to document access. Critics of the update emphasize that the priority should remain on file accessibility rather than AI enhancements.
User Sentiments
- The app now defaults to Copilot chat, delaying document access.
- AI image generation has been integrated into the Create menu.
- Users describe the app as slower and less convenient post-update.
- Recent Play Store reviews reflect user dissatisfaction.
- Some appreciate Copilot for document summarization but question its productivity value.
The transition to a Copilot-centric interface may not align with the expectations of Microsoft 365's mobile users, raising concerns about future app utility.
