The Federal Trade Commission (FTC) has distributed $15.3 million in refunds to over 103,152 Avast customers as of 2025-12-02. These refunds stem from a settlement addressing deceptive privacy claims about Avast's data practices.
Deceptive Data Practices
In February 2024, the FTC's complaint alleged that Avast, along with subsidiary Jumpshot, collected and sold detailed browsing data under the pretense of protecting user privacy. This data, purportedly anonymized, was re-identifiable. Avast marketed its antivirus and browser extensions as privacy-enhancing tools, raising concerns about misleading practices.
As part of the settlement reached in June 2024, Avast agreed to destroy previously transferred browsing data and to cease certain data-related operations.
Refund Process and New Restrictions
The FTC began refunding via check, PayPal, and Zelle. Checks must be cashed within 90 days, PayPal redemptions within 30 days, while Zelle deposits were made directly. Rust Consulting, Inc. handles administration at 1-866-290-0165.
- Refunds total: $15.3 million distributed to 103,152 Avast users
- Settlement date: June 2024
- Complaint filing: February 2024
- Data practices: detailed privacy violations acknowledged
Avast is now barred from selling or licensing browsing data for advertising. Any future data sales require explicit consent from users.
Market Implications for Avast
While Avast can continue to offer security products, the settlement has changed its data monetization strategy. This case highlights ongoing tensions in tech privacy claims versus actual practices. It also emphasizes user consent and transparency in handling personal data as central themes in tech policy.
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