The Experience is Familiar
While the Surface Pro 11 represents a significant evolution in the Windows ecosystem, it retains a familiar feel akin to its predecessors. The design closely mirrors that of the Intel-powered Surface Pro 9, with similar dimensions and weight. At 1.9 pounds, it is lightweight enough for travel, and the Type Cover from earlier models fits seamlessly onto the new device.
In terms of software, the Surface Pro 11 operates on Windows 11, delivering a consistent user experience across both ARM and Intel platforms. Notably, the device remains cool and quiet, even during intensive tasks. After a lengthy Zoom call, the chassis was barely warm, a stark contrast to the heat generated by Intel-based machines. The fan, while present, has yet to make its presence known, even under demanding conditions. Users familiar with the M2-equipped MacBook Air will find the responsiveness of the Surface Pro 11 equally impressive.
Battery Life is a Huge Win
One of the standout features of the ARM architecture is its exceptional battery life. The Surface Pro 11 not only matches the performance of its predecessor but also significantly enhances battery longevity. Early usage suggests that this device can sustain over 10 hours of active use, effectively doubling the battery life of the Intel-based Surface Pro 9 and rivaling the M2 MacBook Air.
Compatibility is Good but Not Perfect
While the battery performance of the Snapdragon X PCs is commendable, compatibility presents a more nuanced picture. Microsoft has invested years in developing Windows for ARM, resulting in a system where most software operates seamlessly. For users primarily engaged in web browsing and Microsoft Office applications, the transition to ARM may go unnoticed.
However, challenges remain, particularly with older hardware and applications requiring specialized drivers. Most mainstream x86 applications install without issue, and many third-party developers have adapted their software for ARM64. Yet, notable exceptions exist, such as the absence of a native ARM version of Adobe Acrobat and certain Google applications, which may necessitate reliance on Intel-based systems for specific functionalities.
The AI Story is Incomplete
Each Copilot+ PC is equipped with a neural processing unit designed to enhance AI capabilities. While I opted for the standard Type Cover, the Copilot app functions similarly to its counterparts on other Windows 11 devices. Some anticipated features, such as Recall, were postponed due to security concerns, leaving users to explore the AI-enhanced functionalities available through the camera and built-in applications.
The Surface Pro 11’s front-facing camera stands out, offering advanced AI-powered effects like automatic framing and eye tracking. Additionally, the Paint and Photos apps incorporate AI features for image editing, though whether these tools can rival established software remains to be seen.
How We Test Laptops
At ZDNET, our laptop testing methodology combines quantitative data from benchmarking software with qualitative assessment. This comprehensive approach ensures that we provide a balanced view of each device's capabilities and limitations.